Tour The Griffin — Info & Next Steps

No, we do not charge a security deposit or a setup fee. To start, you pay your first month of rent up front. After that, rent is due on the first of each month, with a grace period until the twelfth. If you decide to move out, please give us a 30-day written notice. There are no extra “closing” costs. You bring any hangtags you want to use, and we provide the item stickers.

We handle sales tax for you. The Griffin collects Oklahoma sales tax from the buyer at checkout and sends it to the state. Tax is added to every sale unless the buyer shows a valid tax-exempt letter. Vendors do not collect or remit tax themselves and may not use the mall’s tax number.

You can discount your own items, but we don’t allow vendor-run booth-wide sales. All items are negotiable: we ask the shopper to make the first offer, and we encourage you to counter instead of saying no. We will never accept a negotiated price without your OK. Our standard 10% Loyalty discount applies to full-priced items; vendors cover this only when the buyer is a Loyalty Member and the item isn’t already negotiated. The mall also gives Loyalty birthday 10% and a Black Friday extra 10%—those come from the mall, not the vendor. We will never run mall-wide sales that require vendors to take extra discounts.

All items are open to offers, so we don’t do true “no-haggle” labels. Our staff will pass along every offer to you. We ask the shopper to make the first offer, and we encourage you to counter rather than decline. We won’t accept a lower price without your okay, and if we can’t reach you, we won’t approve the discount. Writing “Firm” isn’t needed.

Yes—customers can pick up large items at the mall during business hours. We’ll hold a paid item for up to 2 weeks so they can arrange pickup. We do not offer delivery, but buyers may hire a local mover and schedule a pickup window with us. Buyers are responsible for loading; our staff cannot lift or load heavy items. If you need the floor space back sooner, we can move the sold piece to our warehouse or consignment area so you can bring in a new item.

We don’t offer layaway or unpaid overnight holds. While a customer is shopping, they can use our hold shelf to set items aside, but those items must be bought the same day. For large pieces, once they’re paid for, we’ll hold them up to two weeks for pickup during business hours. Buyers schedule a pickup time and handle all loading; our staff can’t lift or load heavy items. If you need the booth space back before pickup, we can move the sold piece to our warehouse or consignment area so you can bring in something new.

Yes. For safety and legal reasons, we do not allow real weapons or realistic replicas; ammunition, explosives, or fireworks; hazardous or flammable materials; recalled or unsafe items; counterfeit or stolen goods; alcohol, tobacco, or drugs; prescription medicines or medical devices; opened food or drinks; or anything pornographic, demonic, or obscene. Some items may be allowed only with prior approval and must be placed behind a locked case. If you’re unsure about an item, please ask our staff before bringing it in.

Yes—please add lighting; it helps your items sell. You can hang shelves, lights, and small signs without manager approval. Our walls are OSB, so you may paint, drill, and use nails/screws—just remove them when you move out. Do not attach anything to the frame boards outside your booth or stick into the aisle. Each booth has two outlets; use a surge protector with 6+ plugs so you have more connections and protection. LED bulbs are required since lights are on 24/7. For a clean look, no “SALE” or “Booth Closing” signs, but you may display your business name and business cards. Keep cords inside your booth and neat.

Do you provide carts or dollies for move-in/move-out, and where is the loading area?

We keep a few carts and dollies for vendor use on a first-come basis—feel free to bring your own if you prefer. Check in at the front desk and we’ll direct you to the loading area and unlock the door if needed. Please unload quickly, keep aisles clear, and return carts right away. Our staff cannot lift or load items. If you have a lot to unload, park in the rear of the building so you don’t block customer parking. During vendor refresh times, we also ask vendors to park in the back to avoid confusing shoppers.

Yes. Your booth should stay tidy, safe, and well-stocked, with nothing in the aisles. Please refresh, restock, and clean at least once a month. You may work your booth during regular weekday hours and during the refresh windows we post in the vendor app. Weekend refreshing, move-ins, or move-outs are not allowed because they disrupt shoppers; breaking this rule can lead to a $25 fine each time and may result in ending your rental. If you need extra time outside the posted windows, you can request additional hours at $20 per hour, based on staff availability. We also have a $200 per month sales goal; if sales are below that for three months in a row, the agreement may end.

If something goes missing or breaks, tell the front desk right away. We log the item, note what happened, and may take a quick photo for our records. The mall isn’t responsible for theft or damage to merchandise. If a shopper accidentally breaks an item, we usually don’t charge them; in rare cases (like a high-value piece or clear negligence), we may charge the customer. We might also ask you to consider a fair discount on a damaged item. Because loss can happen, please carry your own insurance for extra protection.

If an item goes missing, tell the front desk and we’ll complete a Missing/Stolen Item Report. We mark the item as unavailable in our system and the team keeps an eye out. Most missing items (about 80%) are found somewhere else in the mall—when that happens, we reactivate the item and let you know. If it isn’t found, we’ll notify you after 7 business days so a stolen item report can be filed. If you report it stolen, we cooperate with police and share any helpful details; if we can verify the person responsible, we may blacklist that customer. If a shopper breaks an item, we ask them to pay half the price, but we don’t force payment or create conflict. Sadly, loss and breakage are part of retail, so please carry your own insurance. The mall isn’t responsible for lost, stolen, or damaged items.

No. We’re not accepting consignment or one-off special cases right now. Our floor is filling, and we give priority to vendors with rented spaces. If this changes, we’ll share an update on our website or in the vendor app. If you have items to sell, the best path is to rent a booth, shelf, or wall—no drop-offs, please.

Vendors bring their own locked display cases. Please give the front desk a copy of your key at move-in; we tag and keep all keys behind the counter. During business hours (and posted refresh times), you may use your own key to work in your case, or ask staff to unlock it. When a customer wants to view items, a staff member will unlock the case, stay with them while they browse, and lock it again. Items chosen from a case are hand-carried by staff to the front register. Cases may not be left unlocked.

All sales are final—we don’t offer refunds, exchanges, or store credit. Price changes can happen only before payment during normal negotiation at the register. After a sale is complete, we don’t adjust prices or refund any part of the purchase. Because most items are vintage and sold as-is, shoppers should look them over and ask questions before buying. If someone reaches out after purchase, our team will listen and explain the policy, but the sale stands.